Keighley Road Surgery

Can never get an appointment. Staff are unbelievably rude on the phone talking down to people. Diagnosed me with stomach acid then 2 days later I’m at hospital with a Blood clot in my lungs that they didn’t spot. Awaiting treatment for ulcers for past week no care given by them

Early in 2020 lock down I was misdiagnosed with Sciatica and thus given the wrong exercises to do. When they didn't wok I researched the NHS web site, and others, and found that I had Piriformis Syndrome and I switched exercise regime and that worked. The doctor failed to ask if I had back pain, which I didn't, and so could probably not had sciatica.
I contacted the surgery recently with a problem and within an hour a Nurse Practitioner phoned me and called me in for a check. She referred me to a doctor, who called back very shortly. She saw me the next day and after researching my notes prescribed medicine. When things deteriorated I phoned in and the doctor called me back for a check and modified the medicine dose with further instructions. Great service all round.
I used the online email service on a Sunday and got a text the next day with an appointment with the Practice Physio. The snow came and initially the appointment was postponed, but she called from home and we had a great telephone call, where she made sue that I understood the instructions for exercises. Again, great service.
Nobody always gets it right first time and the online email system seems to work well.
These are difficult and challenging times and the surgery, overall, seems to have adapted well. It would be interesting to see figures for the doctor's work rate when they are working via phone instead of face to face.

When you can finally get an appointment , you are never listened to. And are treated like you are a moran. And if you try to get a appointment with a doctor you are fobbed off with one to a nurse practitioner. They try to change your medication without people’s knowledge has well.

I am generally happy with the medical care that I receive from this surgery. However, it can be difficult to get an appointment at all let alone one with a specific doctor. Also I have experienced delays in obtaining repeat prescriptions due to administrative errors.