Keighley Road Surgery

This practice is under resourced, not enough GPsto serve its patient list. It regularly pushes its patients to use 111. Many times I call and select to make an appointment and it has automated message to say there are none left, ring 111. No option to speak to someone, just a message ! By 9:10 am on a Monday morning - that is what you got. It clearly does not employ enough doctors to serve the number of patients on its list, it is still taking new patients on. Is there a national framework that stipulates a minimum quota of doctors per patient head count or can they just take as many patients they can and obviously be paid per head but then not have the resources to provide a service. Practice profits over patient care.

The West Yorkshire ICB or the CQC should try be a mystery shopper to test the appointment system! See how often they put on the automated message first thing in a morning to divert you to 111. Where there is no walk in centre for Calderdale! Wakefield is not a convenient walk in ‘ centre for the population of Calderdale. the cost and time taken on public transport to access this service, when unwell, is not a fair option. Just a poor service in Calderdale in general, that’s why people probably use A&E as an alternative walk in centre which then creates a whole other problem for the population of Calderdale. Let us see our own doctors not 111.

PATCHs has made getting prescriptions, booking appointments much better. It took a few gos to set it up but since then it has worked fine.

I only have a pay as you go phone so cannot wait on hold for ages as it uses up my allowance. I had to go in twice to set up the online account to book appointments, but there aren't many appointments put on there in advance.
It is easier going in than trying to telephone or do it on the app.
I missed a telephone appointment once and called back but was on hold to reception then my phone cut off as I ran out of credit. I did get a call back eventually.

I have had issues with this practice for many years. You cannot get face to face appointments at all. I recently turned up to a face to face appointment that after a telephone appointment with a GP and the receptionist was clearly over whelmed. She told me I wasn't booked in even though I had a text message to say this. She didn't accommodate me as I had taken time off work etc. It was the GP who had made the appointment for me in the first place.

I requested a medication review it took 2 months to actually get it. My medication was altered and I was assured it would be available on repeat, it if course wasn't.
There's no complaints procedure and reception told me to complain by letter and I pointed out the complaints procedure is either that or ask to speak to a manager and I had no faith in any letter even being acknowledged I demanded to speak to a manager, did try to sort my issue out but next month the same issue, she also told me if I didn't like the service I should find another GP.
I went back to reception having had a message medication was ready, but it was wrong again and reception was rude and condescending so whilst remaining polite and without swearing to voice my concerns. I received a letter about my threatening behaviour and threatened with being kicked out of the practice.
Long and short of it I have had altered medication for 3 months and have never actually had it and now getting my old medication is a monthly battle and apparently I'm the one in the wrong, not the incompetence or the staff or the lack of a complaints procedure. I have raised 4 official complaints and had to speak to a manager on 2 occasions and my medication is still wrong. I have no idea how this practice got a 'good' so I thought I would ensure people know the truth about the poor level of service.

Told my elderly aunt to ring back if getting any worse rather than prescribing the medicine needed there and then.when worsening found it impossible to get through to surgery and had to eventually give up and ring 111.not the first time this has happened

Husband went for yearly blood pressure check up, temporary nurse wondered why he had not had a PSA test (a blood test to help detect prostate cancer) and referred him for one.
GP rang husband and asked if there was a reason why he was being sent for a Test!
Thank god for this nurse, Husband now recovering from prostate cancer. Husband had a problem after op, GP wouldn't do home visit although catheter fitted and not allowed to drive, GP at the surgery asked what the operation was for and then asked why he had a catheter fitted. Do they not read notes anymore?

If a patient reports symptoms a and b the GP may request a blood/urine/stool or other test to see if the diagnosis could be x. If the test comes back negative the practice invariably notes 'no further action required'

They do not advise the patient of the result and the patient, still with symptoms a and b, has to contact the surgery to go through the whole process of booking another appointment, often in a few weeks time, and starting again with another doctor.

An absurd and avoidable procedure that could be avoided if the referring GP noted that a negative test required a follow up appointment.

I had a medical but do not like blood tests or blood pressure so they were very calm & supported me. I have a learning disability and my sister came with me, they were nice to her.

Can never get an appointment. Staff are unbelievably rude on the phone talking down to people. Diagnosed me with stomach acid then 2 days later I’m at hospital with a Blood clot in my lungs that they didn’t spot. Awaiting treatment for ulcers for past week no care given by them