Spire Elland Hospital
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Based on 28 reviews
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Reviews (28)
appointment booking issue
September 14, 2023
I was referred by the pain clinic and was told I had an appointment at Spire today, only to now be told my appointment had not be approved by Spire and therefore I am not going to be seen today which is frustrating. However, the receptionist at the front desk called the NHS team immediately and requested they rebook the appointment and explained I would need to wait for a letter from Spire confirming the appointment. I believe Spire have done all it can for me today to resolve the issue and provided me with a clear explanation as to what went wrong as well as contact details should I need to further chase the appointment.
Polite
September 14, 2023
Polite staff - clinical and none clinical
nice atmosphere
rapid care - minimal wait times
nice atmosphere
rapid care - minimal wait times
personal experience
September 14, 2023
I feel like I've had a very personal experience and not just another number coming through the doors, which is something I've not experienced before in healthcare.
Little things have made a big difference such as being asked my preferred name by one nurse and then all the nurses using it!
Little things have made a big difference such as being asked my preferred name by one nurse and then all the nurses using it!
communication
September 14, 2023
Communication among different departs within the hospital is excellent but not so good when needing to communicate with other care providers. I had an X-ray at HRI which the consultant at Spire needed to see and it took almost 2 months for them to chase it up and get to see it and I also had to chase it. Other than that the care i have received here had been very good.
pleasant
September 14, 2023
pleasant staff and environment
Appointments on time and given enough time during appointment
Appointments on time and given enough time during appointment
Kind staff
September 14, 2023
Kind staff - can tell they care which is refreshing in healthcare
nice environment
September 14, 2023
clean and bright environment
nice staff
nice staff
late appointment
September 14, 2023
I had to wait 25 minutes for my physio appointment today.
Its everything you could want!
September 14, 2023
Its everything you could want from a hospital stay. Great care and all clinical and none clinical staff spoke to me with respect and friendliness. No improvements are necessary in any areas.
efficient
September 14, 2023
I checked in with ease and called to my appointment almost immediately called into my appointment, I didn't even get a chance to drink my coffee!