Rosegarth & Siddal Surgery

After experiencing a trauma I was looked after by Dr Hugh for 12 months. She provided me with excellent care and went above and beyond to look after my wellbeing. She reviewed my medication every 4 weeks and gave me a call every 2 weeks to check on me. She provided me with a listening ear and kept encouraging me and urging me to make improvements, she really was a life line for me at a really dark time.
She also referred me to the the social prescriber who also provided me with excellent support.
Together they got me back on my feet and able to work again.

Waiting on phone for 1hr 15mins then cut off.
Went to surgery to book appointment, a patient walked out didn’t want to wait for her appointment but receptionist would not give my husband the appointment me to although he was there, complete waste of NHS resources.
Told to go home and take a photo of infection on his leg and some one would contact him within forty eight hours, no-one did so another journey to surgery . Their system had been down and photo had not been received, they tried to send the photo and did not know how to work the system.
A medical person of some kind, not a doctor rang as the photo more by good luck rather than good management had actually uploaded onto their system, he told my husband that he would consult with his colleague, presumably a doctor and ring back.
When he rang back with his diagnosis his manner left much to be desired, his delivery of diagnosis was, ( well it could be cancer or worse). Not a good delivery when you think you have another flare up of dermatitis.
Not impressed by the appointment system being used, it seems that an appointment must cost more by having staff doing triage then speaking to a doctor who tells them to call back the patient with the diagnosis .

Waiting for return call from doctor, not knowing what time they will ring.
Need wax removed from my ears, can’t even get on the waiting list. Told to go private.

If you ring to make an appointment you can’t get through, the line says busy and just cuts off - this can last hours. I registered online and just continually shows ‘no appointments available’ - the only option is to go in person to the surgery which not everyone can do

When calling Rosegarth it constantly says “user busy”. 3 hours and I still can’t get through to them.
The other day I got through and I was 8th in the queue and 70min later I got through.
Today no even getting past user busy. My son is poorly and it’s not on.

My child with learning disabilities gets good support. I do not get the same support as her mother and main carer. The phone lines are busy so I cannot always get through. I am not good at online use.

I called to ask for an appointment for an urgent health problem, and was told that I could only see a nurse practitioner, not a GP, despite calling first things for an appointment. I went to see the nurse practitioner, and just felt that she was a bit dismissive. I was in a lot of pain and I didn't think that she was particularly understanding. I was pleased to get some reassurance that the problem would subside, but didn't come away feeling like I'd got the help I needed. I didn't have to wait at the surgery though - I arrived on time and was called straight in.