Bankfield Surgery

I call and call but the phone always puts me on hold for such a long time. I don't have time to wait. The phone message on the phone is really confusing for me as I have a learning difficulty and it makes me anxious. There should be more people on the phones to pick up calls quicker.

Reception staff are helpful when I go in . They know I have a learning disability and that I need some support.
The doctor is kind and talks to me when I have a support worker.
I have seen the nurse for a health check and they told me about some physical activities I can go to which will help me lose weight.

When you're on regular medication for cardiac problems, that medication is extremely important. Bankfield has big problems, it's been getting gradually worse for a couple of years but it's now a point where it's not possible to reliably get repeat prescriptions.
We are not talking about the occasional mistake. Were talking about a service which has passed breaking point and is no longer functional. Requests for repeat prescriptions are now routinely ignored. Electronic request vanish into the ether, telephones are not answered and personal visits to try and resolve end with "If you're unhappy with the service here you can register at a different GP surgery!" but no effort is made to actually get the prescriptions for you. Bankfield have a complaint policy but they openly ignore it and refuse to accept complaints.