The Northolme Practice

Was discharged from hospital after suspected heart attack, with discharge notes saying I had large lump on breast and melanomas and needed referral from GP. No contact from surgery so decided to go myself. They said my notes said I was fine, but when I forced their hand, they eventually fond my notes and I finally came away with 2 urgent referrals. The GP was delighted as he rarely gets to diagnose 2 urgent referrals at once. No wonder when no-one reads the notes.

Test samples not labelled correctly so pathologist could not use them. No one bothered phoning to tell me so I was left waiting for results that could not be done

I signed up for Patchs but haven't found it has improved access to health appointments. I think if you have a regular need or medication it's useful but for people who visit once a year then you don't really understand how the system works to your benefit. I still call up for an appointment.

Can't get through on the telephone. Can't get an face to face appointment with a doctor. No communication.

Whilst the clinicians and HCP are efficient the reception staff are not very helpful. It’s very rare that I call the practice as I’m a strong advocate of self-care where possible, however whenever I have had to call the practice, I’ve always been made to feel as a inconvenience. As a top rate tax payer I expect better value for money!

I feel I received top class care

I was fortunate to move with in the catchment area of this GP surgery and I will be careful not to move away as this is the best surgery I have found in 20 years when I lived in York. All the GPs, Nurse Practitioner's, Nurses and support staff are all helpful compassionate and patient.