Calderdale Royal Hospital Healthwatch Calderdale

Fantastic care on ward 5

November 15, 2024

Ward 5 provided me with fantastic care. All the staff were so lovely and personable. Even though they were rushed of their feet they gave me so much time and attention and explained everything to me so thoroughly, i felt very reassured i was in safe hands.

Anonymous

5 star

November 15, 2024

5 star

Anonymous

5 star

November 15, 2024

5 star

Anonymous

2 star

November 15, 2024

2 star

Anonymous

5 star

November 15, 2024

5 star

Anonymous

short wait for appointments

November 15, 2024

5 star

Anonymous

Audiology department are first class

October 9, 2024

I have been a patient of audiology since I moved here 2 years ago and have found them brilliant, much better than where I previously lived. I have attended at both Calderdale and Acre Mill for appointments and the facilities have been modern, the staff helpful and the care wonderful. I have a life-long issue so having confidence in the service is important to me.

AA

Reply from Calderdale Royal Hospital

Thank you very much for sharing your feedback. I am really pleased to hear that your experiences within the audiology departments have been so positive.
We know that having confidence in the team and care with which they provide can make a huge difference to individuals. It is super to hear that this is also important to you, and that you have felt confident due to your experience.
I have shared your feedback with the audiology team, who I know will be delighted to hear it.
Best wishes, Vicki Drummond

Cardiology experience

Cardiology

April 15, 2024

I had an incident back in Sept 2023, where I was advised to go to A&E, and the results of the tests showed raised troponin levels and an abnormality on ECG. After further tests, I was discharged the following day and the consultant said I needed to to see a cardiologist for an echocardiogram.

I waited for an appointed for several months while I was in agony with chest pain, which was radiating to neck, jaw and shoulder and left arm for all that time. I went to A&E a couple of times due to chest pains and also ended up going to see my GP.

I eventually saw a cardiologist and then had an echocardiogram on 4th Jan 2024 and did not receive the results until I checked my online records, only to find a letter on 4 March 2024, two months later!!!!!!!! but the cardiologist did not even contact me to explain the results considering the results were very concerning.

I am not a medically trained person and was very astonished that the cardiologist did not have the courtesy to call me and explain the results (results that were of great concern) and way forward.

I rang the secretary and raised my concerns with her. She said she would get the consultant to call me - but he never called. I had to wait a few more weeks to receive a letter from him with an appt for cardiac MRI scan.
Very appalling treatment of patients.

I am in constant chest pain, which is getting worse and I am getting very concerned that I am having to chase my results etc. It is very concerning and worrying.

Anonymous

Reply from Calderdale Royal Hospital

I am very sorry to hear that this has been your experience, and appreciate that this has led to both your frustration and concern and added to your worries arising from your health concerns.
I do hope that your chest pain has now eased, and you are being supported with your health needs.
I will share your feedback with the cardiology team as we are very keen to identify improvements in partnership with people who use the hospital services. We are unable to identify your particular case with the details we have through this platform, so if you are well enough and would like to share more detailed feedback or suggestions this would be very much appreciated. You can do this by contacting the PALS team (01484 343800) who will be happy to connect you with a member of our Patient Experience Team. In the meantime we will use the feedback you have shared to highlight areas we need to focus upon. Thank you very much for taking the time to share your feedback, particularly when you are have been unwell.

Referral confusing but ok when seen

Gynaecology

August 15, 2023

I was referred to CRH by my GP and everything was done well prior to the referral, but the actual communication from the hospital was confusing. A letter conflicted a text message I was sent about an appointment time and I phoned and was passed around a lot before I got to speak to someone who can help.
On the day it was fine, but knowing who I am seeing and where was a little confusing.

Anonymous

Good care, disgusting food

West Yorkshire

July 23, 2023

The food everyday was awful, plate of slop with no taste, ended up eating sandwiches for 2 weeks

Anonymous

Calderdale Royal Hospital