Beechwood Medical Centre

It took me 4 days to speak to a health professional and was then prescribed something the pharmacy don't have!
I was then advised to ask for a Doctor to prescribe something that the pharmacy have in stock. I then sat in the reception for over an hour to eventually be told, sorry, we're closing! I now have no idea when or if I will get the treatment I need!
I've never experienced such a failure like this with a medical centre before.
A huge waste of time and money on an already broken NHS

Had horrific pain in my feet, I could barely walk, repeatedly discussed with my GP who advised me to take extra ibuprofen (1.5x the recommended dose) leading me to be hospitalised after nearly bleeding to death from stomach ulcers - either caused or made much worse by overdosing on ibuprofen due to being in constant agony.
I have also lost my vision which has also gone - ignored or been brushed off and getting hold of my prescriptions is a complete nightmare, but that’s still easier than getting an appointment!

5 days ago I asked beechwood for stronger painkillers for my husband who has cancer, they sent a script to the pharmacy for codeine, which they know he can't have because due to them keep giving him this he now only had 1 kidney. I spoke to them again 4 days ago about this the receptionist said she would tell the duty doctor to send him an alternative. We are on day 5 now nothing. This is sheer neglect.

I am 19. I had a phone appointment with a doctor which i got when I filled in an online form. I gave loads of details and I got an appointment time.
I preferred not having to go in.
I think the form had about 5 questions, I didn't write too much but it worked well and I would use it again.

The reception staff can be very rude over the phone, get the feeling they don't like talking to people and would prefer you to book online but I struggle with things online because of my learning difficulties.
I went to see the doctor a few months ago and he didn't really offer any help. I ended up having to come back a couple of weeks later for the same problem and saw a different doctor who was better.

I needed blood tests for hormone levels, the first three sets of blood tests at that time excluded oestrogen... because the nurse chose to request a hirsuitism blood test, rather than an oestrogen blood test.
On the fourth occasion, when oestrogen was requested, the test was done.

On numerous occasions my prescriptions have 'Gone Missing'
the reception staff would assure me (VERY STRONGLY) that they had been sent to the pharmacy, however on three occasions when the reception staff changed, the new person looked in the box to the left of the reception desk, and found the prescriptions were actually in the box, inside the doctors reception area, NOT at the pharmacy.
More recently I was asked to contact the surgery for an annual review. I called many times, but failed to get an answer, the calls were either ringtone no reply ending with a network disconnection message, or repeated busy tone.
I received another message announcing that this was the second time they were contacting me, (as if I was in some way responsible for their service being inaccessible to me)
the next available day I had to ring 57 times to get through.
I was offered a do it yourself kit of responses to online messages and a blood / urine test, the receptionist did not advise that the online service would involve an internet domain registered in the united states and supported by Amazon.
I felt very uncomfortable dealing with AMAZON so I re contacted the surgery and requested a personal checkup instead, this was rejected several times by the reception staff, who would not identify who had responded on the emails. (Most unprofessional)
eventually, today, I got through to the booking line again, and was dealt with by a trainee, who was MUCH More helpful. and it only took me 157 calls to get through to that person.
On one occasion I did get answered by an answering machine, which gave me opening times which were different to the ones that reception were giving me, and asked me to call back between 10am and 4pm... I was calling at 1:45pm. which was inside the dates and times when the service was supposed to be operational.
This is , to the best of my knowledge, the better surgery in the area.

Tried to book an afternoon appointment at the surgery today with my designated gp. Was told my GP is leaving so I asked for an afternoon appointment with the other gp they set up for me to see consistently. No appointments for an afternoon, either face to face or over the phone, at all! Can't make a complaint in the surgery or over the phone, no forms. I have to write an email, no name given, to make a complaint! I have ptsd and border personality disorder and find this most disturbing. All I want is to see the same doctor and not have to see a different one every time. If you try to get an appointment over the phone you have to divulge confidential information to a receptionist. I'm left now with little options to see or even speak to a doctor. I can't make morning appointments due to not being able to sleep at night due to illnesses, so I have literally no choice but to move surgeries if I wish to see a consistent doctor in an afternoon. By consistent I don't mean every day, just the same one when an appointment needs to be made. So if I want to make a complaint I have no name to send it to, just the surgery, which effectively means it'd be an open email! Surely that's not right??

In trying to get an appointment I was asked by reception staff for symptoms and details I was not able or willing to discuss. They were very obstructive and difficult to deal with and in no way a caring or a quality service.