Providing Independent Health Complaints Advocacy offers interesting insights in to the way in which complaints are dealt with by different providers in Calderdale. Often there are ongoing and underlying issues with how complaints responses are produced and delivered, with many of these related to poor communication.
Why are we covering this issue?
It’s important that Healthwatch Calderdale take the learning from providing advocacy and try to improve how complaints are dealt with by providers in Calderdale.
UPDATE: August 2017
Healthwatch Calderdale met with senior managers at Calderdale and Huddersfield NHS Foundation Trust to discuss the way that the complaints process is administered in their organisation.
UPDATE: April 2018
Healthwatch Calderdale are currently reviewing how long external organisations are taking to respond to patient complaints.