Non-emergency patient transport

NHS West Yorkshire Integrated Care Board (WY ICB) would like to know how people travel to medical appointments and if they know about different support that is available to people.

NHS West Yorkshire Integrated Care Board (WY ICB) would like to know how people travel to medical appointments and if they know about different support that is available to people.

In 2021 NHS England reviewed non-emergency patient transport services. This showed that there were differences across the country in who was able to use patient transport. To help make it fair for people in each area, NHS England have written some national guidance (‘eligibility criteria’). 

Before they start to use this in West Yorkshire, the WY ICB would like to understand what difference it will make to people living and using services in the area. This will help make sure that the people who need support to get to their medical appointments and treatments get the right help and type of transport.

You can tell them about your experiences by filling out this questionnaire. You do not have to have used the non-emergency patient transport service to be involved. 

If you would like to take part in a different way, or if you would like the questionnaire in a different format, or language please telephone 01924 317659 or email wyicb.wycommsand.involvement@nhs.net

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