On Wednesday December 11, Healthwatch Calderdale presented its engagement work into the use of telephone/video appointments to the Outpatient Clinic Transformation Board at Calderdale and Huddersfield NHS Foundation Trust.
Healthwatch Calderdale would like to thank all the groups and people who provided feedback to us.
Have your say on future telephone and video outpatient clinics at Calderdale and Huddersfield NHS Foundation Trust
Healthwatch Calderdale has been asked to do some community engagement about changes the Calderdale and Huddersfield NHS Foundation Trust (CHFT) is making to the way it delivers outpatient care.
CHFT is planning to introduce outpatient telephone/video consultations in the future as well as the face-to-face outpatient appointments it already offers. By making these changes it is hoped that patients will require less time off work to attend hospital outpatient appointments, have less delays with their treatment, shorter waiting times and fewer unnecessary hospital appointments.
CHFT wants to find out if there are any barriers to using the services for people with protected characteristics. On behalf of CHFT, we have been asked to talk about these changes to local people/carers of local people who have:
- A learning disability
- A sensory impairment
- A developmental disability
- A cognitive impairment
- A mental health condition
- A physical or mobility impairment
- A long term condition
As well as
- older people
- people who do not speak English, or who only have a basic or limited command of the English language
The issues we are exploring are whether the people in the groups listed above would be able to access the telephone/video care system without difficulty; what difficulties there may be and how the hospital trust can overcome such difficulties.
Click here to have your say in this project
We are running engagement sessions with groups over the summer and working to a deadline of 13 September 2019
CHFT Outpatient: the results of our engagement work
CHFT Outpatient: the results of our engagement work
On Wednesday December 11, Healthwatch Calderdale presented its engagement work into the use of telephone/video appointments to the Outpatient Clinic Transformation Board at Calderdale and Huddersfield NHS Foundation Trust.
Click here to read the full report
We explained that, if all issues could be mitigated, the feedback shows members of the public are favourable to having appointments via telephone/video.
There were some exceptions, including people with hearing difficulties, and we asked that be taken into consideration.
The board will now assess the feedback we received and develop an action plan setting out the way forward.
Healthwatch Calderdale would like to thank all the groups and people who provided feedback to us.
| Outpatient clinic transformation project - final draft | Download File (pdf 532.50 KB) |